- Build your confidence to have successful difficult conversations within ECEC settings.
- Use a range of strategies and draw from knowledge of theories and emotional intelligence to ensure conversations are effective.
- Explore and implement frameworks for structuring effective difficult conversations.
- Discuss a range of de-escalation techniques.
- Consider a variety of common scenarios where difficult conversations are likely to occur.
- Pre-Workshop Workbook – Sent upon registration, to help your team reflect and prepare
- Live Workshop Session – A 2.5 – hour interactive experience led by one of our Sector Specialists
- Conversation Templates
- Realistic Scenarios for Practice & Group Reflection
- Certificate of Attendance
Communication and Difficult Conversations: Strategies for Success
Difficult conversations are an inevitable and essential part of working in Early Childhood Education and Care. Whether you're navigating a challenging discussion with a colleague, addressing concerns with a family member, or supporting a team member's performance, this workshop equips you with the tools, strategies, and confidence to approach these moments with clarity and emotional intelligence.
In this interactive 2.5 - hour session, participants will explore practical strategies, evidence-based frameworks and common ECEC-specific scenarios to support respectful, outcome-focused communication - even when the conversation feels tough.
$ 688.00 Ex GST
Course Specifications
- Audience: Educators, Leaders
- Duration: 1 - 3 Hours
- Early Learning Settings: ELC, FDC, OSHC
- National Quality Standards: Quality Area 4, Quality Area 6, Quality Area 7
- Topics: Leadership
